Write a complaint letter companies have to take seriously.
Free templates for delayed flights, missing parcels, refunds and faulty products. Fill in a few details and get a clear, firm letter that cites your rights and sets a deadline.
No sign-up. Nothing stored. Takes about two minutes.
What went wrong?
Pick the template that matches your problem. Each one includes the rules that apply and the questions people usually have.
- Flight delay or cancellationIf your flight arrived more than three hours late, was cancelled at short notice, or you were denied boarding, EU Regulation 261/2004 may entitle you to fixed compensation of €250 to €600 per passenger.
- Lost, delayed or damaged luggageAirlines are liable for checked baggage that is lost, delayed or damaged.
- Parcel not delivered or lostWhen you buy something online, the seller is usually responsible until the parcel reaches you.
- Refund requestReturned an item or cancelled an order and still waiting for your money? A dated letter with a clear deadline usually gets things moving faster than another live chat.
- Faulty or broken productIn the EU, sellers must give at least a two-year legal guarantee on goods.
- Subscription or unwanted chargesA written cancellation gives you a dated record that the company can't ignore.
- Hotel or holiday bookingIf your room or holiday wasn't what you paid for, you can ask for a price reduction.
- General complaintNot sure which template fits? This one works for any company.
How it works
Fill in the facts
Dates, reference numbers and what happened. The letter updates as you type.
Check your letter
It cites the rules that apply to you, asks for one clear outcome and sets a deadline.
Send it from your own email
Paste it into the company's complaint form, email it, or print it for registered post.
Delayed flight? You may be owed up to €600.
Under EU Regulation 261/2004, passengers on flights that arrive three or more hours late, are cancelled at short notice or are overbooked can claim fixed compensation. The amount depends on the distance, not the ticket price.
Write your claim| Flight distance | Amount |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km | €400 |
| Over 3,500 km | €600 |
Complaining to a specific company?
Step-by-step guides with the rights that apply and a pre-filled letter.
Airlines
Travel and booking platforms
Questions people ask
Is plaint really free?
Yes. Every template is free to use, with no account and no limits. plaint is funded by partner links, which are always labelled.
Does plaint send the letter for me?
No. You copy the letter into the company's complaint form or email, or print it. That way it comes from you, and you stay in control of your case.
Is my data safe?
The letter is put together in your browser. Nothing you type is sent to plaint or stored on a server.
Is a complaint letter legally binding?
A letter is not a court claim, but it is evidence. It shows the company knew about the problem, what you asked for and when. That matters if you later go to an ombudsman, a dispute scheme or court.