Complaint letter templates
Free, ready-to-send letters for the most common consumer problems in Europe. Each template explains the rules that apply and builds the letter as you type.
- Flight delay or cancellationIf your flight arrived more than three hours late, was cancelled at short notice, or you were denied boarding, EU Regulation 261/2004 may entitle you to fixed compensation of €250 to €600 per passenger.
- Lost, delayed or damaged luggageAirlines are liable for checked baggage that is lost, delayed or damaged.
- Parcel not delivered or lostWhen you buy something online, the seller is usually responsible until the parcel reaches you.
- Refund requestReturned an item or cancelled an order and still waiting for your money? A dated letter with a clear deadline usually gets things moving faster than another live chat.
- Faulty or broken productIn the EU, sellers must give at least a two-year legal guarantee on goods.
- Subscription or unwanted chargesA written cancellation gives you a dated record that the company can't ignore.
- Hotel or holiday bookingIf your room or holiday wasn't what you paid for, you can ask for a price reduction.
- General complaintNot sure which template fits? This one works for any company.