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How to complain to Expedia

Problems with Expedia, such as cancelled bookings, misdescribed stays and missing refunds, are easier to resolve with a short written complaint that names your rights and sets a deadline. Here's how to do it, with a free letter you can send today.

Start your letter to Expedia

Your rights

  • For a room-only booking through Expedia, the property is usually responsible for the stay itself, so complain to both the property and Expedia.
  • If the booking was a package (for example flight plus hotel), the organiser who sold it is responsible under the EU Package Travel Directive.
  • Report problems while you're still there, take dated photos and keep the listing as it looked when you booked.

Step by step

  1. Collect your evidence

    Gather your booking or order confirmation, reference numbers, screenshots, photos and receipts. Write down dates and the names of anyone you spoke to.

  2. Use Expedia's official complaint channel

    Look for the complaints or contact form on Expedia's official website or app. Using the official channel creates a record and stops the company saying it never received your complaint.

  3. Send a written letter with a deadline

    Paste your plaint letter into the form or email, or send it by registered post. A clear deadline, usually 14 days, shows you're serious.

  4. Escalate if there's no answer

    If you get no answer, contact the European Consumer Centre in your country for cross-border bookings, or your national consumer organisation. You can also ask your card provider for a chargeback.

Questions people ask

How do I make a complaint to Expedia?

Use the complaint or contact form on Expedia's official website, and paste in a written letter that sets out what happened, what you want and a deadline for a reply. Keep a copy of everything you send.

How long does Expedia take to reply to a complaint?

Response times vary. Give the company a fixed deadline in your letter, usually 14 days, and escalate if it passes without a proper answer.

Can I get a refund from Expedia if the property wasn't as described?

You can ask for a partial or full refund depending on how badly the stay was affected. Report it to the property and Expedia while you're there, and back it up with photos.

plaint is an independent site and is not affiliated with, endorsed by or connected to Expedia. The name is used only to identify the company. This guide is general information, not legal advice.