Lost, delayed or damaged luggage claim letter
Airlines are liable for checked baggage that is lost, delayed or damaged. The Montreal Convention sets strict deadlines, so put your claim in writing as soon as possible.
Deadlines that matter
- Report the problem at the airport before you leave, and keep the Property Irregularity Report (PIR) reference.
- Damaged luggage: send a written claim within 7 days of receiving the bag.
- Delayed luggage: send a written claim within 21 days of the bag being returned to you.
- Lost luggage: an airline usually treats a bag as lost after 21 days. Claim in writing straight away.
What you can claim
- Reasonable essentials you had to buy while waiting, such as toiletries and clothing.
- The value of lost or damaged items, minus wear and tear.
- Liability is capped by the Montreal Convention (currently 1,519 Special Drawing Rights per passenger), unless you declared a higher value.
Questions people ask
What if I didn't keep receipts?
Send what you have: bank statements, photos of the items, or the original order confirmations. Airlines can still pay without receipts, though they may offer less.
Who do I claim from if my journey had several airlines?
You can claim from the last airline you flew with, even if another airline lost the bag.
Does travel insurance cover lost luggage too?
Often it does, but insurers usually expect you to claim from the airline first. Keep a copy of your letter and the airline's reply.
This template and guide are general information, not legal advice. Rules differ between countries. For large amounts or complex cases, talk to a consumer organisation or a lawyer.